General Terms & Conditions

Placing A Order

When ordering, please be certain to include the following information on your written purchase order: Product Model Number, Product Name, Ship-To Address, Quantity, Accessories or Options, Bill-To Address, Date Required, Purchase Order Number, Phone & Fax Numbers.
For all purchases made within the U.S. [excluding governmental, non-profit and institutional (G.N.I.) purchases], DNTLworks Equipment Corporation (“DNTLworks”) sells its products exclusively through authorized dental and medical equipment dealers. If you need personal assistance with your order, please call toll free at (800) 847-0694 or e-mail our Domestic Sales Department at A sales representative will be pleased to assist you with system configuration or product description information.

For all purchases made by governmental, non-profit and institutional agencies, you may place your order directly with DNTLworks. To place an order, or for more information regarding our G.N.I. pricing or delivery policies, please contact our Sales Department by fax (303) 693-6189, by phone toll free (800) 847-0694, or by e-mail at
To place an order, or for more information regarding our export policies, please contact our International Sales Department by fax +303-693-6189, by phone at +303-693-1410, or by e-mail at

Prices And Terms

Prices and terms, prior to receipt of order, are subject to change without notice. The prices specified are F.O.B. manufacturer’s location in Centennial, Colorado, USA. Domestic purchases for orders under $50,000 are payable in advance or upon delivery (COD) unless prior arrangements have been made with manufacturer. International purchases, for orders under $50,000 are payable in advance in U.S. funds or with a Confirmed Irrevocable Letter of Credit drawn on a U.S. bank. For orders over $50,000, prepayment is required at time of purchase order acceptance, unless prior arrangements have been made with the manufacturer.

MasterCard and Visa are also accepted. Additional credit terms may be arranged for authorized dealers. All license fees, bank fees, Customs duties and other such charges shall be paid by the Buyer. Any personal property taxes assessable on the equipment are to be borne by the Buyer. Products may be ordered via standard purchase order by fax or mail.

Returns And Delivery

Purchased goods may not be returned without the express consent of DNTLworks and a Returned Goods Authorization Number (RGA#). All items must be returned within 14 days of initial delivery and are subject to a 15% restocking charge. Special order items cannot be returned for credit consideration. Freight charges on approved return items shall be borne by the customer.

All freight costs are to be borne by the customer. Expedited shipments are available for an additional charge.

Limited Warranty

DNTLworks warrants to the purchaser that these products are free of defects in materials and/or workmanship for three (3) full years from date of delivery, on a “parts only” basis. In addition, DNTLworks extends a ninety (90) day labor warranty from the date of delivery for all products we manufacture. Shipping charges incurred to the factory under warranty purposes will be the responsibility of the owner.
During the warranty period, all parts which, upon inspection and examination by DNTLworks, are proven to be defective, will be replaced free of charge. All decisions concerning whether a part will be repaired or replaced and the manner, method, and extent of such repair or replacement will be at the sole discretion of DNTLworks. The responsibility of DNTLworks does not include repair and replacement cost resulting from misuse, abuse, improper maintenance, or normal wear and tear.
DNTLworks will pay for labor costs for warranty service for a period of 90 days from the date of purchase. DNTLworks sole obligation under said warranty is to repair, or, at its option, replace the defective part. The buyer will have no options.
Warranties for products not manufactured by DNTLworks, but sold in combination with DNTLworks products, will be honored by DNTLworks for the entire duration of the original manufacturer’s warranty period.
The warranty will be voided by alterations, tampering with, improper installation or maintenance, accident or modification of the equipment, with the exception of work performed by

DNTLworks or one of its authorized service agents. This warranty expressly excludes all damage to the products resulting from careless or neglectful transportation. DNTLworks will in no event be responsible for any work done without first obtaining DNTLworks’ written consent.
This warranty is made expressly in lieu of all other warranties, expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose. No employee, agent, franchise, dealer or other person is authorized to give any warranties of any nature on behalf of DNTLworks. Except as provided herein, DNTLworks will have no liability or responsibility to the customer or any other person or entity with respect to any liability, loss or damage caused or alleged to be caused directly or indirectly by equipment sold, leased, or furnished by DNTLworks, including, but not limited to, any interruption of services, loss of business or anticipatory profits or consequential damage arising out of or connected with the sale, lease, use, or anticipated use of equipment. Notwithstanding the above limitations and warranties, DNTLworks liability hereunder for damages incurred by customer or other will not exceed the amount paid by customer for the particular equipment involved.